JOB ROLE : IT Helpdesk (100% voice process)
JOB LOCATION : Bangalore - India
EXPERIENCE : Freshers
QUALIFICATION : Any Graduate / Diploma
WEBSITE : www.ibm.com
JOB DESCRIPTION :
IBM invite fresher to walk in to our Bangalore office for an opportunity to start an exciting career with us in our Technical Support Division (Voice Process) .
Providing Voice and E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America , EMEA & AP . The job will require you to handle inbound calls / emails / chats regarding technical
* Remote Infrastructure support delivery .
* Perform problem cause analysis .
* Resolve routine customer problem .
* Ability to identify opportunity & implement process improvements .
* Has technical experience and skills int the areas of problem determination , creativity and analysis .
* Ability to meet a set of defined account agent productivity measurements .
ELIGIBILITY :
* Any Graduate (10+2+3) , Diploma holders (10+3) .
* Must have good communication over English .
* Fluency , Vocabulary and Pronunciation .
* Must have basic knowledge of computer and operating systems .
* Working in shifts is a mandate . Candidates applying and selected for the job will be expected to work in shifts - Including evening and night shifts . Shifts will 24x7 in nature and can vary depending on geographies supported .
Selection Process :
Group Discussion - Technical Interview - Communication Assessment Round
WALKIN DATE AND TIME : 18th November 2012 , Sunday - Between 10 AM - 12 PM
VENUE :
IBM India Limited
SA1 Building ,
#12 Subramanya Arcade , Opp to Jal Bhavan ,
Bannergatta Road .
Bangalore = 560 029
Contact Person : Arun
FOR MORE DETAILS : CLICK HERE
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