COMPANY : BMC Software
JOB POSITION : Technical Support Analyst
JOB LOCATION : Pune - India
EXPERIENCE : Freshers / Experienced
QUALIFICATION : BS degree in CS
WEBSITE : www.bmc.com
JOB RESPONSIBILITIES :
* Respond to and resolve all customer inquiries (via phone , email , web) .
* Maintain high level of customer satisfaction .
* Maintain clear and concise ticket documentation with all required data and fields .
* Escalate service requests and issues appropriately .
* Exercise independent thought within defined procedures and practices .
* Manage priorities and act on factors that create priorities .
* Prepare for and support new products within technical area .
* Generate knowledge base entries .
EDUCATION REQUIRED / EXPERIENCE :
BS degree in CS or related technical field OR equivalent experience in programming software for systems and / or applications .
FOR MORE DETAILS AND TO APPLY : CLICK HERE
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