BMS SOFTWARE HIRING FRESHER / EXPERIENCED AS TECHNICAL SUPPORT ANALYST - BS DEGREE IN CS @ PUNE - INDIA

COMPANY : BMC Software

JOB POSITION : Technical Support Analyst

JOB LOCATION : Pune - India

EXPERIENCE : Freshers / Experienced

QUALIFICATION : BS degree in CS 

WEBSITE : www.bmc.com 

JOB RESPONSIBILITIES : 

* Respond to and resolve all customer inquiries (via phone , email , web) .

* Maintain high level of customer satisfaction .

* Maintain clear and concise ticket documentation with all required data and fields . 

* Escalate service requests and issues appropriately .

* Exercise independent thought within defined procedures and practices .

* Manage priorities and act on factors that create priorities .

* Prepare for and support new products within technical area . 

* Generate knowledge base entries . 

EDUCATION REQUIRED / EXPERIENCE :

BS degree in CS or related technical field OR equivalent experience in programming software for systems and / or applications .

FOR MORE DETAILS AND TO APPLY : CLICK HERE